Utility Policy & Procedures
The Village has adopted a Municipal Utility Policy and Procedure to provide guidance on delinquent utility accounts, payment arrangements, disconnection procedures, tax roll placement, and leak adjustments. This policy explains billing and payment timelines, options for deferred payment agreements, when delinquent balances may be added to the tax roll, and how residents may request a billing adjustment for qualifying water leaks. Click on the blue box to see the policy.
Service Line Inventory Report
The Village is required by the Wisconsin DNR and EPA to maintain a service line inventory report for all properties connected to the public water system. This report identifies the material of the water service line from the water main to the curb stop and from the curb stop into the building. The inventory helps determine if any lead service lines may be present and assists the Village in planning for future replacement and compliance efforts. The report also includes information on how the material was identified and whether it has been field verified. Click on the blue box to see the report.
| Column | Meaning |
|---|---|
| Street Side Service Line Material | Material of the water line from the Village water main to the curb stop |
| Property Side Service Line Material | Material of the water line from the curb stop into the building |
| Previously Lead? | Whether the service line was ever known to have been lead |
| Basis of Material Classification | How the Village determined the material type |
| Field Verified? | Whether the material was physically confirmed |
| Verification Date | The year the material was last confirmed |
| Abbreviation | Meaning |
|---|---|
| C | Copper |
| P | Plastic |
| G | Galvanized |
| L | Lead |
| UNK-LG | Unknown, may contain lead or galvanized material |
| UNK-NOLG | Unknown, does not contain lead or galvanized material |
| Y | Yes |
| N | No |
Consumer Confidence Report
The Village is required by the Wisconsin DNR to provide an annual Consumer Confidence Report for the public water system. This report contains information about the Village’s drinking water quality, including where the water comes from, the results of water testing, any contaminants that were detected, and whether the water met all state and federal drinking water standards. The report is intended to keep residents informed about the quality and safety of their drinking water. Click on the blue box to see the report.
Online Bill Pay Option
The Village offers online payment services through AllPaid for utility bills. Please note that a service fee is charged directly to the user by AllPaid for the convenience of using this service. The Village also offers a direct payment option from your bank account at no additional fee. Contact the Village office if you are interested in setting up direct payment. Click on the blue box to make a payment.